Privacy policy
This translation is provided for convenience. The German version is legally binding.
Controller
Alugulu GmbH, Ganspohlerstraße 5, 40764 Langenfeld, Germany. You can reach us on 02173 1627029 or at nirvana.langenfeld@gmail.com.
Website operation
Our website is hosted by IONOS. To deliver and secure the website, technical access data such as IP address, time and page requested are processed. The legal basis is our legitimate interest in reliable operation pursuant to Art. 6(1)(f) GDPR. Privacy at IONOS
Stored settings
Your choice between light and dark mode, and the fact that you have read the cookie notice, are stored only in your browser (local storage). This information is not transmitted to us. We do not use advertising or analytics cookies. Fonts and images are loaded from our own server.
External links
The website links to Google Maps (directions), WhatsApp, Lieferando, Uber Eats, Instagram, TikTok and Facebook. Only when you open one of these links does the respective provider receive the connection data needed for the request. Their privacy policies apply.
Reservations, celebrations, catering and messages
For table reservations we use your name, phone number, email address, date, time, number of guests and any requests. The restaurant receives the reservation by email. Depending on the settings, the guest receives a copy of the reservation.
For celebrations and catering we use the occasion, number of guests, name, email address and voluntary details on date, phone number, venue and wishes. For the catering configurator we also process the chosen buffet package, the selection of dishes, extras with quantities, the resulting price overview, delivery or collection, date and time window, and the necessary delivery, contact and billing details. You may voluntarily add delivery notes, wishes, allergies and intolerances. For business enquiries, the company name and an optional VAT ID are included.
For “Write a message” we use your name, email address, an optional phone number and your message in order to reply to you.
In addition, we store every enquiry in the database of our website at our hosting provider IONOS so that our team can process it (Nirvana Manager). Only authorised staff with a personal, password-protected account have access. Internal processing notes are never sent to you. Completed or declined enquiries are deleted automatically after twelve months unless statutory retention obligations apply. You can request earlier deletion at any time.
These details are contained in the email to the restaurant and in your confirmation of receipt. Emails are sent via the email service set up with our hosting provider. To protect against spam and duplicate submissions, hashed technical identifiers and sending status are processed temporarily in files. These contain no names, email addresses or message texts and are cleared after two days when further requests are made.
We process booking and event enquiries pursuant to Art. 6(1)(b) GDPR. We answer other messages on the basis of our legitimate interest in communication pursuant to Art. 6(1)(f) GDPR. We keep the details until the matter has been dealt with and, where applicable, until statutory retention periods have expired.
Login and your rights
For logged-in users, WordPress sets cookies for login and user settings. You have the right to access, rectification, erasure, restriction and, under the statutory conditions, data portability. You may object to processing based on legitimate interests on grounds relating to your particular situation. You may lodge a complaint with a data protection supervisory authority, for example the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.